Policy
Returns and Refunds
This policy is in draft and pending legal review.
Eligibility
Unopened products in original packaging may be returned within 30 days of delivery. For safety reasons, opened ophthalmic products cannot be returned unless the item arrived damaged or defective.
Damaged or incorrect items
If your order arrives damaged, incomplete or incorrect, contact us with your order number and a photograph. We will arrange a replacement or a refund.
Refund processing
Approved refunds are returned to the original payment method. Processing time depends on your bank or card issuer.
Recurring deliveries
Cancelling a recurring delivery stops future charges. It does not automatically refund a shipment that has already been prepared.