Shipping and returns

Availability

Ordering is not yet open. The policy below describes how shipping and returns will operate once checkout is live, so there are no surprises later.

Where we ship

• Within the United States at launch, dispatched from our Florida facility.
• Additional destinations will be announced here as they are confirmed.

Processing and delivery

• Orders placed before 1pm ET on a business day are prepared the same day.
• Standard delivery: 3 to 5 business days after dispatch.
• Expedited delivery: 1 to 2 business days after dispatch.
• You receive tracking by email as soon as the parcel leaves us.

Delivery charges

• Standard delivery is free on orders over 50 US dollars.
• Below that threshold, standard delivery is charged at a flat rate shown at checkout.
• Expedited delivery is charged at the rate shown at checkout.

Returns

• Unopened cartons with an intact imprinted seal can be returned within 30 days of delivery for a refund of the product price.
• For safety reasons, opened ophthalmic products cannot be returned or resold.
• Items that arrive damaged, incorrect or with a broken seal are replaced or refunded in full, including delivery.

How to start a return

Write to hello@iriluxa.com with your order number and a short description. We reply within two business days with instructions and, where applicable, a prepaid label.

Refunds

Approved refunds are issued to the original payment method within 5 to 10 business days of the return being received and checked.

Damaged or missing parcels

If a parcel is damaged in transit or does not arrive within 10 business days of dispatch, contact us and we will resolve it with the carrier on your behalf.